Excellence Manager

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  • KOVI ❤️
  • São Paulo/SP
  • Full-time employee
Excellence Manager

Job description

Kovi aims to transform urban mobility by accelerating the transition from individual car ownership to a more efficient service model. We do this by providing a flexible and accessible all-inclusive car rental solution for on-demand drivers in LATAM. 


Present in the top two ridesharing countries in LATAM, Kovi built a seamless and frictionless experience and value to our customers and partners.



Main responsibilities

Work with Program Managers (PMs) to design use cases and define performance KPIs;

Design back-end and operational processes to support new businesses;

Build dashboards and control panels to monitor performance;

Analyze financial, operational and experience performance, identify and prioritize areas of improvement;

Work with (PMs) to design / refine processes impacting performance;

Derive A/B tests and pilots to improve use case performance.


KPIs Impacted


Use case conversion rate and attrition (per cohort);

Use case unit economics and CX;

Sales and operations productivity and error rate.

Requirements and skills

Proven track record in: 

Designing end-to-end process, tracking and control tools;

Approaching problems in a structured, analytical way;

Implementing disciplined, systematic management processes;

Building dashboards and tracking tools;

Structuring a work front and working independently;

Working effectively and collaboratively with diverse teams;

Fluency in English and, ideally, Spanish too.


Previous Experience:


5+ years combined experience in: Continuous improvement, Six-Sigma ; Process / operational consulting ; Analytics / MIS

SEJA UM KOVER! 🎉

A Kovi é uma startup de mobilidade guiada por um grande propósito: criar oportunidades para que todos possam dirigir suas vidas.

Nós queremos tornar o acesso ao carro e outras soluções de mobilidade urbana mais inclusivo, flexível e simples, através da eficiência e inovação.

NOS ACOMPANHE PELAS NOSSAS REDES SOCIAIS:

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